GridPoint Support Services

GridPoint Support Services provides utilities with a comprehensive service offering to ensure success from economic analysis through implementation of distributed demand and supply management technologies.

Economic Analysis and Financing - GridPoint's economists, business analysts and engineers work with utilities to determine the optimal smart grid technology portfolio and timeframe to achieve their specific business objectives. GridPoint, in partnership with the Goldman Sachs Group, can also develop off-balance-sheet project finance structures for utilities to fund smart grid deployments.

Project Management - GridPoint's project management team is comprised of seasoned professionals with Six Sigma expertise and extensive experience in defining, designing, testing, implementing and managing large scale integration projects. GridPoint's project management team ensures that utilities receive timely implementation, quality assurance and daily management of resources and costs.

Integration - GridPoint's software engineering team has extensive experience integrating multiple third-party systems in Fortune 500 companies. GridPoint's software engineers ensure that GridPoint SmartGrid Platform's software and systems are easily integrated with a utility control center's SCADA/EMS, CRM and O&M systems as well as meter data management systems in a completely functional, timely and secure manner.

Installation - GridPoint partners with experienced electrical contracting companies to ensure proper installation of distributed demand and supply management technologies. Additionally, GridPoint SmartGrid Platform performs diagnostic tests during installation to ensure technologies are properly installed.

Customer Acquisition - GridPoint's seasoned marketing professionals are experienced in executing business-to-consumer, business-to-business and international lead generation and brand building campaigns. GridPoint marketing professionals are available to provide advisory services during the development of a campaign or comprehensive end-to-end services including campaign strategy, planning, creative execution as well as management and lead tracking of media outlets.

Customer Support and Maintenance - GridPoint's experienced customer service team ensures customer satisfaction through first, second and third-level support. GridPoint SmartGrid Platform monitors the performance of distributed demand and supply management technologies to preemptively address maintenance needs, ensure performance and increase customer satisfaction.