Energy Management System (EMS) Installation Analyst


GridPoint is a smart building technology leader with a mission focused on enabling the world’s transition to an efficient and sustainable future through smart, grid-connected buildings. Our hardware-enabled subscription offerings bridge the gap between commercial businesses, utilities, and technology partners to support grid modernization and bring outdated energy infrastructure to the 21st century. Powered by the best data, our platform is designed to identify best-fit energy strategies, reduce waste, and make buildings smarter through controls, automation, and machine learning.



The EMS Installation Analyst will work live on the phone with installation teams to ensure connection of installed EMS systems and transmission of data.  Possess the ability to diagnose, troubleshoot and correct issues to ensure proper connectivity and performance of controls with EMS Systems. GridPoint offers a competitive salary with overtime.


  • Ensures installations are compliant with installation scope of work
  • Provide comprehensive testing of product installation
  • Ability to understand and troubleshoot hardware during testing
  • Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within customer facilities
  • Captures issue and response data in specialized software applications
  • Carry out any other appropriate duties and responsibilities assigned by the position supervisor
  • Ability to work various schedules based on need including some Saturday’s
  • Ability to work overtime as needed


  • High school diploma required; college degree preferred
  • 3+ years of customer service experience required
  • Possess general working knowledge of facility electrical and HVAC systems
  • Ability to provide direction to installation teams verbally and accurately
  • Ability to read one-line drawings and understand in relation to installation and remote set up
  • Good oral and written communication skills
  • Ability to multitask in fast paced environment



GridPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.

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