Streamlined Equipment Monitoring and Failure Resolution for Facilities Managers Saves Energy, Cost, and Enhances Customer Comfort
Reston, VA – October 2, 2017 – GridPoint announced today that the company has joined ServiceChannel’s new solution partner ecosystem to combine proactive equipment monitoring with predictive failure resolution for building owners and managers. The collaboration with ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, simplifies and automates the identification of a facilities-related problem, as well as the actions needed for resolution, for mutual customers.
The streamlined process will help ensure optimal operation and uptime for critical equipment such as HVAC units, refrigerators, lights, and more. When GridPoint’s smart building solution detects an issue, ServiceChannel will automatically dispatch a qualified technician and track the ensuing workflow, saving critical time, minimizing unnecessary energy use, and allowing for ultimate transparency in the resolution process.
GridPoint provides critical insights into equipment health and performance to help customers automate and control sites, lower energy spend, and proactively manage day-to-day operations. The solution utilizes three dimensions of data to create the most accurate picture of energy usage within a building: granular data at the equipment-level, real-time data, and historical data. The data is then visualized through a state-of-the-art software platform and mobile application, enabling customers to learn more about their energy patterns and adapt operations to maximize savings.
ServiceChannel recently announced its solution partner program, allowing validated partners, like GridPoint, to provide an integrated solution with the ServiceChannel platform, granting customers a broader set of capabilities, greater system transparency, and more advanced automation and efficiency through one common user experience.
“Lower costs, less energy, and better customer comfort – that’s what our customers care about,” said Tom Buiocchi, ServiceChannel’s CEO. “Our collaboration with GridPoint enables us to leverage our respective technical strengths to deliver these benefits more holistically and automatically.”
“ServiceChannel’s advanced service automation solutions and ability to quickly bring visibility and transparency to equipment issues are the obvious next steps to GridPoint’s issue identification abilities,” says Mark Danzenbaker, President at GridPoint. “Our goal is to make the life of the facilities manager easier by taking that in-between responsibility off of them and drastically reduce downtime when an issue occurs.”
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel solutions daily to help optimize millions of transactions and billions of dollars of spend annually. Learn more: servicechannel.info.
GridPoint is a smart buildings technology leader that makes site optimization simple. GridPoint’s platform provides visibility into facility operations to help customers automate and control sites, lower energy spend and proactively manage day-to-day operations. GridPoint’s customers include 4 of the top 10 retailers by total sales, 3 of the top 10 casual dining restaurants, 5 of the top 20 quick serve restaurants, leading commercial and industrial enterprises, and major government and educational institutions. Powered by the best data, GridPoint is validated in a variety of industries across North America. To learn more, visit www.GridPoint.com.