Privacy Policy

This Privacy Policy describes the information we collect about you through our website, and any subdomains of the website, (“Site”), and the services available on our Site (such as the GridPoint User Community, account access, blogs and forums, among others, and collectively, our “Services”), and how we use and disclose that information. By accessing or using or the Services, you agree that your personal information will be used as disclosed in this Privacy Policy.

Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use, including applicable limitations on damages and the resolution of disputes. The GridPoint Terms of Use are incorporated by reference into this Privacy Policy.

The Personal Information We Collect About You
Information We Collect Directly. We collect information from you when you join the GridPoint User Community, post to a blog or forum, request information from us, access your account, or otherwise interact with our Site and use our Services. Certain areas of our Site (e.g., the GridPoint User Community) require registration. To register, we collect your name, email address, company name, job title, and phone number (optional). All accounts must be approved by GridPoint and we reserve the right to reject any registration in our sole discretion. When you interact with our Site and Services, we also will collect information that you choose to provide such as photos and comments.

Information We Collect Automatically. We may use cookies, web beacons, and other technologies to automatically collect information about your visit for statistical purposes, including: domain name and your Internet Protocol Address (IP Address), the date and time you access our Site, and the information you view while visiting our Site, your browser type and operating system, web pages you view and links you click within the Site, and the length of time you use our Site and Services. This information is used to measure the use of our Site, to improve its content, and to diagnose and correct technical problems. Please see the section below entitled “Our Use of Cookies and Other Tracking Technologies” for additional information.

How We Use the Information We Collect About You

 We use your information predominantly to operate and maintain the GridPoint User Community, our blogs, and our Site. We also may use your information as follows:

  • To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, or to otherwise contact you about our Services.
  • To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.

When We Disclose Your Personal Information

 We may disclose your personal information to the following persons/entities:

  • Other Users. The GridPoint User Community is an open forum for our customers, and certain information that you post to the Site will be available for viewing by all other registered users. Certain portions of our Site, such as our public blogs, will also be available to the general public. In your account profile, you may choose what information you would like to make available to other visitors to our Site (which may include customers and non-customers); at a minimum, each post that you make must be accompanied by a User Name (of your choice). We may occasionally permit access to the GridPoint User Community to non-customers upon request (e.g., from experts in the field, researchers, etc.).
  • Affiliates. We may disclose the information we collect about you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  • Authorized ResellersWe may disclose the information we collect from you to our authorized resellers when such information relates to the authorized reseller’s customers.

We also may disclose your personal information in the following circumstances:

  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process and To Protect Us and Others. We may disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena. We also may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Our Use of Cookies and Other Tracking Technologies

 Some of our Site pages may use “cookies,” clear GIFs or other tracking technologies to track information about your use of our Site and Services. Cookies are small amounts of data that a web site can send to you and that is stored on your computer. Cookies allow our Site to provide you with customized information, or they may recall data so you don’t have to retype it. We may use session ID cookies, which terminate when you close your Internet browser, or persistent cookies, a small text file stored on your computer’s hard drive for an extended time. Persistent cookies can be removed by following Internet browser help file directions.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.  The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Parties/Analytics. We may use third party service providers to assist us with Site analytics. We use these tools to help us improve our Services, performance and user experiences. Such third parties may use cookies and other tracking technologies to collect data about your use of our Site. These third parties may combine the information about you with other information that they have collected. This Privacy Policy does not cover such third parties’ use of the data.

Opt-Out Right
You may exercise your right to opt-out of having us collect your personal information, use it for secondary purposes, disclose it to third parties, or use it (or allow our authorized resellers to use it) to send promotional correspondences to you. Such opt-out rights may be exercised by contacting us by email at All such correspondence must clearly identify you by name and address and must identify its purpose as the exercise of your opt-out rights. Your opt-out rights shall not apply, however, to our need to disclose information you submit to us in connection with the administration or maintenance of our Site.

How We Protect Your Information

We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this Site. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

User Generated Content

Certain forums/blogs are reserved for our customers and select registered users. Other blogs are available for the general public. Any information that you post to our Site, including pictures, comments, and other information will become public, and GridPoint cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy.

Third-Party Links

GridPoint may reference or provide links to third party websites. We provide links that we think will be of interest or benefit to our customers and others who visit our Site. While we strive to provide links to sites that share our respect for our customers, we are not responsible for their content or their privacy practices. We encourage you to read the privacy statements of each and every web site you visit, and we encourage you to consult with you own advisor(s) before relying on any advice or information obtained on or through our Site or those web sites of third parties. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead is governed by the privacy policies of those third party websites.

Children Under 13

Our Site and Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Changes to this Privacy Policy
We reserve the right, at any time, to modify, alter, or update this policy, and any such modifications, alterations, or updates will be effective upon posting. Your continued use of the Site after the new Privacy Policy has been posted will signify your acceptance of the modified Privacy Policy. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and notifying registered users by the email address on record.

Notice of Transfer, Use, and Storage of Your Information

Our servers are based in the United States. If you provide information to us through our Site and our Services, we will store and process that information in the United States and may use a cloud solution hosted by a third party service provider. As a result, your data may be subject to access by law enforcement and other government entities, including courts and tribunals in accordance with laws applicable in those jurisdictions.

Questions and Comments
If you have questions about this privacy policy, or if you believe that we are not following the policy as it is set forth here, you may contact us by emailing us at

Effective Date:  February 19, 2015