GridPoint text messages (SMS)

What is GridPoint SMS?

GridPoint SMS is a texting application that provides an easy way for users to connect with a GridPoint Technical Expert using almost any mobile device or cell phone at a number you provide.

What is the cost?

GridPoint will not charge you to send or receive text messages from us; however, message and data rates may apply depending on the wireless plan that you have with your carrier.

How do I opt out of SMS?

If at any time you want to stop receiving text messages from us, you can text the word STOP to 833-751-1106, by calling 866-800-8906, or by email [email protected]. GridPoint will honor the request within a reasonable time.

What if I want to opt back in?

You can start receiving text messages again by texting the word START to 833-751-1106. If prompted while waiting for a Technical Expert on our support line to move the conversation to SMS, if you agree, you will be re-enrolled to receive SMS messages automatically.

What if I need assistance?

You may text the word HELP to 833-751-1106, by calling our support line at 866-800-8906, or by email [email protected] for additional information.

Command Terms

Outside of the Commands mentioned below, any other keyword you may use may not be recognized or accepted.

Stop: At any time, you can text STOP to the toll-free number (866-800-8906). This will stop future communication from GridPoint.

Help: At any time, you can text HELP to the toll-free number.

Privacy Policy

You can view our privacy policy by clicking here.

By opting into SMS texting, you agree to the terms of the privacy policy.